Invited Speaker Presentations


Using Artificially Intelligent Chatbots to Break Language Barriers and Extend Service Hours

Presenters: Delilah Marquez, Title V Grant Project Director Palo Alto College; Dan Dreves, Director of School Partnerships Ocelot

So many students today are balancing work, family, and school.  Do they always have the time to physically make it to a student services office during normal office hours?  To provide adequate support to students, campuses need to find ways to increase student access to resources, especially after-hours. Schools also need to communicate to families and student support systems in ways that are easy-to-understand, especially when English is not their primary language.

This session will discuss the innovative way institutions, including Palo Alto College, are using chatbot technology as an equalizer to break language barriers and extend service hours. Palo Alto College will also share how the institution has utilized grant funding for this.

About Delilah Marquez

Delilah Marquez is a Title V Grant Project Director and a Co-Chair of The Advocacy Task Force at Palo Alto College in San Antonio. She has worked in other areas of federal grants, policy development, and non-profit programming supporting the homeless population serving families with children, victims of domestic violence and single men in recovery and rehabilitation. She is a graduate of the City South Leadership Academy, a member with the Texas Higher Education Coordinating Board Emergency Aid Network, a member of the Cross College Advocacy Committee, and most recently a council member of The Alliance of Hispanic Serving Institution Educators that supports the work of the nation’s Hispanic Serving Institutions (HSIs). She is a first-generation student and strongly believes determination and dedication can lead to opportunities.

About Dan Dreves

Dan has over 30 years of experience working in higher education, including Director of Financial Aid, Director of Housing, and Associate Director of Fiscal Management.  In addition, Dan has served as National Accounts Director for EdFund and Regional Director for Nelnet. He holds a Bachelor of Arts degree in Technical Journalism and a Master of Education from Colorado State University. As Director of School Partnerships at Ocelot, he works closely with campuses across the country introducing them to how a chatbot could assist their students.

Dan is a world traveler and has been to over 80 countries. His interests include archeology, exploring nature, boating, and enjoying his wife’s cooking! Dan is based in Orlando, FL.


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About the Conference

The annual AHSIE Best Practices Conference provides practitioners from current and emerging Hispanic Serving Institutions a forum through which they can share ideas, build partnerships, and influence the development of policies designed to increase student success and institutional effectiveness.

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Session Types for Everyone

Session types for this year’s conference include: Featured Topic Institutes; High Impact Practices Presentations; Community of Practice Workshops; Special Topic Sessions with Invited Speakers; and Keynotes.

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